Welcome to Novaesta! We're committed to providing a safe and smooth payment experience for our customers. Please read our payment guidelines below for important information.
1. Accepted Payment Methods
We accept the following payment methods:
- Shop Pay
- PayPal
- Google Pay
- Visa
- Maestro
- MasterCard
- American Express
- UnionPay
2. Payment security
Your security is our priority. All payments on Novaesta are processed through secure and encrypted channels . Our website complies with the industry standard PCI-DSS regulations to protect your payment information.
3. Currency
All prices on our website are shown in AUD$. Please note that any currency conversions are handled by your payment provider, and additional fees may apply according to their policies.
4. Payment authorization
When you place an order, we may perform a standard authorization check to confirm the availability of your funds. This process is usually completed immediately , and you will receive a confirmation email once your payment has been successfully authorized and processed.
5. Payment Problems
If you experience any issues during checkout or payment processing, please contact us for support:
Brand Name: Novaesta
Email Address: support@novaesta.com
Phone: +31681751001
Registered Address: Irislaan 28, 2651 PR Berkel en Rodenrijs, Netherlands
Company Name: Ecom Essence
Company Number: 94983682
Customer service opening hours:
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: Closed
We typically respond to emails within 24 hours on business days.