Payment Policy

Welcome to Novaesta! We're committed to providing a safe and smooth payment experience for our customers in Canada and the United Kingdom. Please read our payment guidelines below for important information.

1. Accepted Payment Methods

We accept the following payment methods for customers in Canada and the UK:

  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay
  • Visa
  • Maestro
  • MasterCard
  • American Express
  • UnionPay

2. Payment Security

Your security is our priority. All payments on Novaesta are processed through secure and encrypted channels. Our website complies with the industry standard PCI-DSS (Payment Card Industry Data Security Standard) regulations to protect your payment information. We use SSL encryption and secure payment gateways to ensure your financial data remains protected at all times.

3. Currency

  • Canadian Customers: All prices are displayed in CAD (Canadian Dollars). Payments will be processed in CAD.
  • UK Customers: All prices are displayed in GBP (British Pounds Sterling). Payments will be processed in GBP.

Please note that any currency conversions by your payment provider may result in additional fees according to their policies. We recommend checking with your bank or payment provider for their exchange rates and fees.

4. Payment Authorization

When you place an order, we perform a standard authorization check to confirm the availability of your funds. This process is usually completed immediately , and you will receive a confirmation email once your payment has been successfully authorized and processed. Your payment will only be captured once your order is confirmed and processed for shipment.

5. Strong Customer Authentication (UK)

For UK customers, in compliance with UK payment regulations and the Payment Services Regulations 2017, we may require Strong Customer Authentication (SCA) for certain transactions. This may involve two-factor authentication through your bank or card provider to ensure the security of your payment.

6. Payment Processing Compliance

  • Canada: Our payment processing complies with Canadian consumer protection legislation and PIPEDA (Personal Information Protection and Electronic Documents Act).
  • United Kingdom: Our payment processing complies with UK consumer protection laws, including the Consumer Rights Act 2015, Payment Services Regulations 2017, and UK GDPR requirements.

7. Failed or Declined Payments

If your payment is declined or fails to process, please:

  • Verify that your card details are correct and up-to-date
  • Ensure you have sufficient funds available
  • Check with your bank or card issuer that international transactions are enabled
  • Try an alternative payment method
  • Contact us for assistance if the problem persists

8. Pricing Transparency

In compliance with UK and Canadian consumer protection laws, all prices displayed include any mandatory charges. The total price you see at checkout is the final amount you will pay, excluding any applicable customs duties, import taxes, or fees charged by your country's customs authority (see our Delivery Policy for details on customs charges).

9. Payment Problems or Questions

If you experience any issues during checkout, payment processing, or have questions about charges on your statement, please contact us for support:

Brand Name: Novaesta
Email Address: support@novaesta.com
Phone Number: +447853785319
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Company Name: Venti Brands LTD
Company Number: 16511561

Customer Service Opening Hours:

Monday to Friday: 9:00 AM - 5:00 PM (GMT)
Saturday and Sunday: closed

We typically respond to emails within 24 hours on business days.