Frequently Asked Questions
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, Novaesta ships worldwide. We offer discreet and reliable shipping options to ensure your order arrives safely no matter where you are.
Q: How long does shipping take?
A: Delivery times vary depending on your location. Typically, domestic orders arrive within 5-7 business days, and international shipments take 10-14 business days.
Q: Is shipping free?
A: We provide free shipping on qualifying orders. Please refer to the shipping section at checkout for detailed information about shipping costs and promotions.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email so you can monitor the delivery status.
Refunds & Returns
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached.
Q: How do I initiate a return?
A: To start a return, please contact our customer support team at support@novaesta.com with your order details, and we will guide you through the process.
Q: How long does a refund take?
A: After we receive your returned item, we process refunds within 5-7 business days. Refunds will be issued to the original payment method.
Q: Are there any items that can’t be returned?
A: For hygiene reasons, intimate apparel such as lingerie and bodysuits are non-returnable unless they arrive damaged or defective.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, Shop Pay, and Google Pay for a secure checkout experience.
Q: Is online payment secure on Novaesta? A: Absolutely. We use advanced military-grade SSL encryption technology to protect your payment information. This means all data transmitted during checkout is secured with the highest standards of encryption, the same level trusted by banks, governments, and military organizations worldwide. You can shop with confidence knowing your personal and payment details are safe and private.
Q: Can I change or cancel my order?
A: Orders can only be modified or canceled within one hour of placement. Please contact us immediately at support@novaesta.com if you need assistance.
Product Care
Q: How should I care for my Novaesta garments?
A: We recommend washing delicate items on a gentle cycle in cold water with mild detergent. Always check the care label for specific instructions to keep your garments looking beautiful.
Customer Support
Q: How can I contact Novaesta if I need help?
A: Our customer service team is available 24/7 via email at support@novaesta.com. We strive to respond promptly and assist with any queries.